Sarah Lasaracina
Product & UX designer · Senior technical writer · Prompt design · Cybersecurity · Hospitality SaaSSenior technical writer · Product & UX designer · Prompt design · Cybersecurity · Hospitality SaaS
Profile
Senior technical writer with nine years of experience in technical communication across cybersecurity, healthcare and finance. My expertise spans developer guides, API and SDK references, information architecture and docs-as-code workflows. At Transmit Security, I own the Mosaic developer portal and work with product and engineering to clarify behavior, structure integration paths and keep documentation aligned with releases. My product & UX design experience includes designing the Alfred Hospitality AI platform end to end, from user research and interaction design to subscription flows and usability testing. Working across documentation and product design helps me connect how people learn a product with how they use it.
Experience
UX / UI design
UX Designer / Product Owner
Oct 2023 – presentAlfred Hospitality AI · Remote
- Designed and delivered the Alfred Hospitality AI platform end to end, owning UX across the full product lifecycle.
- Led research, user journeys, interaction and visual design; ran usability testing and turned insights into iterative improvements.
- Designed the financial & subscription flows (payments and recurring), and authored the product & technical documentation.
Documentation portal — UX, IA & visual identity
2023 – 2026Alfred Co.host · docs.alfredco.host
- Designed the information architecture on strict information mapping — each page answers a single job-to-be-done — with a deliberately flat, shallow hierarchy so no one gets lost three clicks deep.
- Built the portal’s visual identity and component system from scratch, with terminology mirroring the product UI exactly and held consistent across every translation.
- Authored and structured all content in a docs-as-code workflow, and wired in a custom GPT assistant so the docs can answer questions directly.
Recipe blog — concept, UX, content & build
2025 – presentClueless Cooks · ricetteperpippe.com
- Designed a trilingual (IT/EN/FR) recipe blog for beginner cooks, built to cut mental load and performance anxiety: a playful voice on top of strictly structured information.
- Structured recipes like technical documentation: tools and real amounts up front (no “to taste”), amounts repeated in each step, tap-to-check steps, prescriptive and reassuring microcopy, and shopping tips for plant-based products.
- Localized by culture, not just language (course categories, implied steps, grams and ounces), and built the end-to-end content pipeline with Claude Code and Codex: Python scripts, custom Claude skills for localization and Instagram captions, Astro, Netlify, Supabase, n8n, GitHub Actions.
Technical writing & communication
Technical Writer
Sep 2023 – presentTransmit Security · Tel Aviv District (remote)
Developer documentation for Mosaic, Transmit Security’s customer identity and access management (CIAM) platform, published on the public developer portal.
- Own the developer portal as a product: information architecture, navigation, redirects, site configuration, and custom components. Restructure documentation to follow product redesigns, such as the move to an application/client model with use-case-driven implementation paths.
- Write and maintain guides, how-to procedures, and reference for identity orchestration (journeys), user and application management, SSO and federation, B2B identity, passkeys/WebAuthn, identity verification, and automated workflows.
- Document Mosaic Fraud Prevention, covering integration quick starts for web, mobile, and CDN/edge platforms, risk recommendations, rules, the feedback loop, and API security.
- Document Agent Intelligence, a new capability for monitoring AI agent activity in customer-facing applications, from launch: product overview, traffic and session analysis, and integrations through SDK, Akamai, Cloudflare, and Google Tag Manager.
- Maintain API reference (OpenAPI) and SDK reference for web and mobile.
- Work docs-as-code: Markdown, YAML, Redocly, Git/GitHub, pull request review.
- Turn product specs, Figma prototypes, and Jira tickets into documentation, and work with PMs and R&D to clarify product behavior and terminology before release.
- Enforce templates, terminology, and style consistency across the portal, and flag UI microcopy issues to product.
- Design and maintain AI-assisted documentation tooling (Claude skills and automations) for writing to the style guide, reviewing pull requests, analyzing product code, and tracking which features need documentation before each release.
Senior Technical Writer
Nov 2022 – May 2023Empathy.co · Remote
- Led functional and technical documentation for the Empathy Platform, plus internal backend API docs (Confluence, Backstage, Postman, Swagger).
- Ran docs projects in Agile, drove knowledge-management and style-guide adherence, and supported UI writing and UX design.
Technical Communicator
Jan 2021 – Nov 2022Writec · Remote
- Created functional, technical and API documentation for industrial automation, printing machinery and finance (MadCap Flare, GitHub).
- Consulted on knowledge management, information mapping, plain language, terminology and UX design support.
Technical Writer
Apr 2018 – Jan 2021Cerner Corporation · Paris, France
- Led user-centered documentation for PowerStay, a healthcare administrative & financial data platform, and its Web Services.
- Owned information architecture and compliance; partnered with UX/UI designers on user-centered redesigns.
Product Expert
Sep 2017 – Apr 2018Dimelo · Paris, France
- Wrote and translated (EN↔FR) installation and user documentation, Help Center articles, training materials and newsletters.
- Formalized client requests on B2C CRM SaaS platforms (Dimelo Digital & Communities) and supported R&D on new features.
Translation & proofreading
2013 – 2016Discovery Publishers · New York Habitat
- Translated and proofread books, articles and listings EN/FR → IT, with terminology management and cultural/historical accuracy.
Product management
Founder · CIO · Product Manager · Scrum Master
Oct 2023 – presentBotique.me · Estonia
- Coordinate Scrum events, facilitating effective communication and collaboration within the team.
- Develop and define the product roadmap, aligning it with the company’s strategic vision.
- Establish and refine operational processes to improve efficiency and streamline workflows.
- Lead the definition of comprehensive product requirements, aligning business goals with user needs.
- Take a hands-on approach to design decisions that shape the overall user experience.
- Manage documentation and craft UI copy for a cohesive, user-friendly product interface.
- Build the startup’s social-media presence.
Project Management Intern
Sep 2016 – Sep 2017SFR Business · Saint-Denis, France
- Managed and optimized the documentation archive for B2B offers (IoT, mobile, landline, convergent telephony) used by customer service.